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PolicyJuly 8, 2026·6 min read

Coding intensity is climbing where AI documentation landed, and payers have started downcoding

Three 2026 analyses find documented severity rising faster than documented treatment, and one payer now reduces many level 4 and 5 E/M claims by a level unless the record supports it. None of the three proves AI caused the shift. Here is the discordance check to run before the claim goes out.

AI documentationcoding intensityE/Mdenialsambient scribes
Jess P., CPC

Reviewed by Jess P., CPC

Published July 8, 2026

A desktop microphone beside a thick stack of paper chart folders and an empty steel tray, depicting AI documentation raising coding intensity without matching treatment
Payers are comparing what the record says about severity against what the record shows was treated.Image: HCC Buddy

Key Takeaways

  • At the 10 percent of hospitals with the fastest growth in complex coding, the share of admissions coded as complex rose from 46.8 percent to 59.8 percent between April 2022 and March 2025. The other 90 percent of hospitals rose 4.2 percentage points. The figures come from a March 2026 Blue Health Intelligence analysis of commercial inpatient claims, published by the Blue Cross Blue Shield Association.
  • In that same Blue Health Intelligence analysis, coding of postpartum anemia at the fastest-growing hospitals rose 8.3 percentage points while transfusion rates rose 0.4 percentage points. BHI describes the gap as a discordance between the reported level of complexity of the patient and the treated condition.
  • Trilliant Health reported in March 2026 that across six health systems that adopted AI-enabled scribing, high-acuity visit share rose roughly 12 to 20 percentage points for new outpatient visits and 7 to 12 points for established visits between 2018 and 2024. Trilliant states the underlying causes of the changes are not clearly understood, and that the shift likely reflects enhanced rules-based documentation.
  • A policy brief published in npj Digital Medicine on December 24, 2025 by Dai, Kvedar and Polsky reports that starting in October 2025, Cigna began automatically reducing many level 4 and 5 E/M claims by one level unless documentation clearly supports higher complexity, and that Aetna Better Health has applied similar reviews.
  • HHS OIG found that the number of Medicare inpatient stays billed at the highest severity level increased almost 20 percent from FY2014 through FY2019, and that stays at the highest severity level are vulnerable to inappropriate billing practices such as upcoding. The trend predates ambient AI documentation.

Two analyses published in March 2026 looked at different claim populations and found the same shape: charts are describing sicker patients, and the treatment recorded in those same charts is not moving with them. Neither analysis claims AI caused it. One payer stopped waiting for that question to be settled. Since October 2025, according to a policy brief in npj Digital Medicine, Cigna has automatically reduced many level 4 and 5 E/M claims by one level unless the documentation clearly supports the higher complexity.

If your practice runs an ambient scribe or an automated chart-review tool, the person who decides whether a fuller note is also a supported note is still you.

What the three 2026 analyses actually measured

These are three different datasets on three different populations. Treating them as one study is the fastest way to get a fact wrong, so here is what each one covers.

AnalysisPopulationWindowWhat it reports
Blue Health Intelligence (BCBS Association), March 2026Commercial inpatient claims, ~62 million membersApr 2022 to Mar 2025Complex-DRG share grew, concentrated in 10% of hospitals; BHI estimates ~20% of a 9% per-member inpatient cost increase from 2023 to 2024 is attributable to rising coding intensity
Trilliant Health, March 2026Outpatient E/M at six health systems adopting AI scribing2018 to 2024High-acuity share up ~12 to 20 points (new visits) and 7 to 12 points (established); causes "not clearly understood"
npj Digital Medicine policy brief, Dec 2025Policy commentary, peer-reviewed journaln/aDocuments payer downcoding programs and the payment incentives ambient documentation runs into

Read the fine print on the Trilliant paper, because it argues against the headline you would expect. Its own title says the increase "warrants examination but likely reflects enhanced rules-based documentation." Trilliant's position is that better capture, not upcoding, is the likely driver. BHI, for its part, says its objective is to inform stakeholders about coding trends "rather than to make determinations about clinical appropriateness or provider intent."

So nobody here has proven wrongdoing. What they have established is a measurable gap between documented severity and documented treatment. That gap is what a payer's algorithm sees, and it is what an auditor pulls the chart on.

The discordance signal, in one maternity example

BHI's clearest example is postpartum anemia in maternity admissions. At the fastest-growing hospitals, the share of maternity admissions coded with it rose from 4.0 percent in Q2 2022 to 12.3 percent by Q1 2025. At low-growth hospitals it barely moved, from 7.9 percent to 8.2 percent.

Transfusion is the treatment those claims would ordinarily show. Transfusion rates stayed flat at both groups. BHI puts it plainly: an 8.3 percentage point rise in coded anemia came with a 0.4 percentage point rise in transfusions.

One BCBS plan audited a hospital system that was a national outlier. BHI quotes the plan's senior clinical executive saying that, working with a board-certified OB-GYN, "less than 20% of cases met established clinical criteria for postpartum anemia." That is one plan's audit of one system, reported by the plan, not an adjudicated finding. It is also exactly the kind of review a coder can run first.

Payers are not waiting for the causal question to be settled

The npj brief reports that Cigna's automatic one-level reduction of many level 4 and 5 E/M claims began in October 2025, and that Aetna Better Health has applied similar reviews. A default downcode does not care whether the note got longer because a scribe captured more or because someone leaned on a template. It responds to the claim.

None of this is new territory for federal auditors either. OIG found the number of Medicare inpatient stays billed at the highest severity level rose almost 20 percent from FY2014 through FY2019, that average length of stay for those cases actually fell, and that such stays are "vulnerable to inappropriate billing practices, such as upcoding." That report came out in February 2021, years before ambient scribes were common. The tooling changed the speed and the scale. It did not create the pattern.

Where a human coder is still required

An ambient scribe transcribes and structures a conversation. An automated chart-review tool scans the record and surfaces diagnoses that could be coded. Neither one establishes that a condition was evaluated, that it was treated, or that it was medically necessary to treat. Those are judgments made by reading the chart against a standard, and they are the coder's judgment.

The npj authors land in the same place from the clinical side. They want organizations to "disable auto-accept" and to run "random audits comparing audio to signed notes" that "test medical necessity."

On a coding desk that means one thing. A diagnosis surfaced by a tool is a candidate, not a code. The evidence that promotes it is MEAT support in the record for that date of service, which is the same standard that keeps a diagnosis defensible when someone pulls the chart later. A tool that mines the problem list produces exactly the pattern that problem lists alone do not validate. And a fluent, well-organized note is not the same thing as a supported one, which is why AI-generated notes still need coder QA.

The discordance check to run before the claim goes out

This is not in any of the three sources. It is the operational form of what all three are measuring: for each severity-driving diagnosis on the claim, ask what treatment or evaluation the record should show if that diagnosis is real, then go look for it.

What the tool surfacedWhat a payer's data seesThe check before you code it
A secondary diagnosis added from a chart scan, never mentioned in the assessment or planSeverity up, no linked serviceConfirm the provider evaluated or addressed it on this date of service. If not, query. Do not code from a scanned mention.
A severity diagnosis with no corresponding order, medication, lab, or procedureDocumented complexity outruns documented treatmentFind the treatment the diagnosis implies. If the record is silent, the diagnosis is unsupported, not merely undocumented.
A level 4 or 5 E/M supported mostly by note lengthAuto-downcode programs target exactly thisConfirm medical decision making, not volume of captured text, carries the level.
A chronic condition carried into the note from the problem listRecapture without a current assessmentRequire MEAT support on this encounter. A carried-forward diagnosis is not an assessed one.
A resolved condition written as activeHistory coded as current diseaseCheck status. Resolved is resolved, whatever the draft says.

Run this on a sample of AI-drafted encounters before it runs on you. If a row fails and you cannot fix it with a query, the answer is to not code the diagnosis, and to document that decision in your evidence worksheet or whatever your practice already uses. Confirm the official description of anything you are unsure about in the Code Book before you commit to it.

What this does and does not mean for risk adjustment

Be precise about scope. BHI's analysis is commercial inpatient claims. Trilliant's is hospital outpatient E/M. Neither is a Medicare Advantage risk-adjustment dataset, and neither reports a RAF impact.

The npj brief does draw the connector: it observes that in Medicare Advantage, "richer documentation primarily increases the plan's risk-adjusted capitation payments by raising members' risk scores." That is a statement about incentives, not a measurement of MA coding intensity, and it should be read that way.

What carries across cleanly is the standard. A diagnosis is supportable when the record shows it was evaluated, assessed, monitored, or treated, and no documentation tool changes that. It is the same failure mode that put unsupported diagnoses at the center of the OIG stroke-coding overpayment findings: the code was on the claim, and the chart did not back it.

What coders should do now

  1. 1Pull a sample of encounters drafted by your ambient scribe or chart-review tool and run the discordance check on every severity-driving diagnosis: name the treatment or evaluation the record should show, then look for it. Track how often it is missing.
  2. 2For any diagnosis a tool surfaced but the provider never addressed in the assessment or plan, query rather than code it. A scanned mention is a candidate, not MEAT support for that date of service.
  3. 3Check whether your level 4 and 5 E/M claims are carried by medical decision making or by note length. At least one commercial payer now reduces many of those claims by a level by default unless the record clearly supports the higher complexity.
  4. 4If your organization has auto-accept enabled on AI-drafted notes, raise it. The npj Digital Medicine authors recommend disabling auto-accept and requiring active clinician review of diagnoses and billing elements before the note is signed.
  5. 5Do not restate these findings as a risk-adjustment result. The two 2026 analyses cover commercial inpatient and hospital outpatient claims, not Medicare Advantage, and neither reports a RAF impact.

Frequently Asked Questions

Do AI scribes cause upcoding?

None of the current analyses establishes that. Trilliant Health, which studied six health systems adopting AI-enabled scribing, reports that the underlying causes of the coding-intensity increase are not clearly understood and that the shift likely reflects enhanced rules-based documentation. Blue Health Intelligence states its analysis informs stakeholders about coding trends rather than making determinations about clinical appropriateness or provider intent. What is measured is a gap between documented severity and documented treatment, not intent.

Is Cigna really downcoding level 4 and 5 E/M claims automatically?

A policy brief published in npj Digital Medicine on December 24, 2025 reports that starting in October 2025, Cigna began automatically reducing many level 4 and 5 E/M claims by one level unless documentation clearly supports higher complexity, and that Aetna Better Health has applied similar reviews. Confirm current policy against your own payer contracts and bulletins before you change a billing workflow.

What is coding-intensity discordance?

It is the pattern where the severity of the conditions coded on a claim rises while the treatment documented for those conditions stays flat. A payer sees the diagnosis on the claim without the service that would ordinarily accompany it. Blue Health Intelligence uses the term to describe a gap between the reported level of complexity of the patient and the treated condition.

If neither analysis covers Medicare Advantage, why should a risk-adjustment coder care?

Because the failure mode is the same one that produces RADV findings. Neither analysis is a Medicare Advantage dataset and neither reports a RAF impact, so do not restate their numbers as risk-adjustment results. What carries across is the standard: a diagnosis is supportable only when the record shows it was evaluated, assessed, monitored, or treated. That is the gap OIG identified in its stroke-coding overpayment findings, where the code was on the claim and the chart did not back it.

Did this coding-intensity trend start with AI?

No. HHS OIG found the number of Medicare inpatient stays billed at the highest severity level increased almost 20 percent from FY2014 through FY2019, while average length of stay for those cases decreased, and warned that such stays are vulnerable to inappropriate billing practices such as upcoding. That report was issued in February 2021, before ambient documentation tools were widely deployed.

Related topics:AI documentationcoding intensityE/Mdenialsambient scribes
Jess P., CPC

Jess P., CPC

Certified Professional Coder

Jess reviews HCC Buddy editorial content for accuracy against the current CMS-HCC model and the active FY ICD-10-CM tabular release.

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